Recently, while preparing for a bike ride, I discovered a hole in the bladder of my hydration pack. I was upset because hey, nobody needs a hole in their bladder. On the other hand, the bladder had lasted through five years of almost daily use and cushioning several back-first crash landings. Hooray for Platypus, but I digress. I need a new bladder for my pack. The problem is that I don't think they make Ultimate hydration packs anymore, and none of the replacement bladders I could find are narrow enough to fit my pack. Shit!
So, I realize it might be time to replace the whole pack. I never really liked my Ultimate pack anyway, but I hate having to buy new stuff when I'm broke. I took a trip down to my LBS and discovered that a Camelbak Lobo would be the perfect pack for me. Problem was they cost $65. "I can do better!" I thought, so I looked online. Sure enough, there's my new pack on eBags for $44 and free shipping. Order goes in, everything will be great, I can't wait.
Time passes, the expected delivery date comes and goes, no pack shows up. I didn't even get the promised email confirmation of shipping. I waited an extra day for good measure, and then I waded into the Customer Service department at eBags. It took them a day and a half to respond to my inquiry, only to tell me the color I wanted was out of stock. No problem, just send me the other color. Four more days elapse before word comes back that they're out of all of them, regardless of color. Fuck!
So, what's the point here? I don't know, but I'll never order from eBags again. They blow, and I encourage them to go fuck themselves. Failing that, they should at least improve their customer service so that they might address customer problems in a more timely manner. Assholes...
Anyway, two and a half weeks have elapsed since I busted my bladder, and now I'm back at square one. I guess I'll have to lay out for the full price pack and just suck it up. Grrr...
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